Laser engraver application

Technical Support

Having trouble with your OMTech laser machine? Follow these steps to get your OMTech up and running again.


Sometimes you need a little extra help, and our technical support team is here to just that! Please include all the information below, and our team of experts will get back to you within 72 hours.

Email address:

In your email, please include:
- Your first and last name
- Your phone number
- Inquiring about a CO2 or Fiber Laser
- Order Number
- Serial Number
- Detailed description of the issue
- Attachment of photos or videos of the problem*

*Note: We respond to inquiries in the order that we receive them.
- To help us improve our response time, please ensure to include all information listed above.
- If video or photo attachments are too large, please send them via

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