FAQ

About OMTech

We are a U.S. based company selling quality CO2 laser engravers and fiber laser markers, as well as laser parts, accessories, software, and more! We strive to provide excellent U.S. based technical support and timely customer service to our users.

Our headquarters and showroom are located in Anaheim, California. We have warehouses in California, Tennessee, and New Jersey.

Shipping and Warranties

Shipping cost may vary, please refer to the amount on the checkout page.

On average, orders are fulfilled within 72 hours of payment confirmation.

On average, shipping will take approximately 3-7 business days after fulfillment. However, with recent slowdowns caused by the COVID 19 pandemic, expect shipping to be delayed up to 14 days.

Once your order is confirmed, you will receive a tracking code within 72 hours. However, due to unprecedented shipping demand caused by the pandemic, it may take longer. Please copy and paste this number into the assigned carrier's website (i.e. UPS, FedEx, etc.).

On average, you will receive a confirmation email within 72 hours of your placed order, followed by the tracking number. However, you can always reach our customer support at https://ca.omtechlaser.com/pages/contact-us

You have 30 calendar days to return an item from the date you received it. For more information, you can read our policy at https://ca.omtechlaser.com/policies/refund-policy

Once we receive your item, we will inspect it and notify you that we have received it. For more information, you can read our policy at https://ca.omtechlaser.com/policies/refund-policy

We now ship to the United States, Canada and UK.

Yes, we do! We currently offer a 2-year warranty on all machines, machine parts, and hardware. We offer a 1-year warranty on consumables such as laser tubes and power supplies.

Payment

Yes you can! We are now offering pre-orders on Mid-Range and High Power models. You will receive your machine within 8 weeks and have pre-order price guarantee.

We offer the following payment options: Visa, Paypal, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and Google Pay.

Technical support

Customer Support is available 24/7 on our website. You can submit a form, email, or call our team at https://ca.omtechlaser.com/pages/contact-us

Yes you can! Starting February 2021, we have appointments available for Virtual Technical Support Sessions. You can book yours now at https://ca.omtechlaser.com/products/virtual-technical-support-vtss-01

Amazon/eBay Customer

If you are a Preenex customer from Amazon or eBay, please submit your questions to help@cs-supportpro.com

If you are an Orion Motor Tech customer from Amazon or eBay, please submit your questions to help@cs-supportpro.com

If you are a customer from Amazon or eBay, please submit your questions to help@cs-supportpro.com

If you are a customer from Amazon or eBay, please submit your questions to help@cs-supportpro.com

OMTech Laser and Orion Motor Tech are “sister companies”. Orion Motor Tech currently sells laser engravers, as well as auto parts and more on Amazon and eBay. In early 2020, the laser engraver and fiber laser marker product lines branched out and formed what is now, OMTech Laser.

Machines

The CO2 laser beam is safe with necessary precautions. However, the fiber laser beam requires extra safety measures including specialized laser eyewear.

Here at OMTech, our machines prioritize ease of use. That being said, we provide an instruction manual and user-friendly controls, as well as U.S. based technical support for additional assistance.

This depends on the model of your machine. All CO2 Cabinet Laser Engravers (except for the blue/white models) are compatible with macOS, version 10.11 and higher, if you use LightBurn.

Desktop lasers are often used for small-scale operations like arts & crafts and hobbyist projects, whereas cabinet laser engravers are for large-scale ventures performed by various business industries. Both are capable of engraving applications such as wood, glass, leather, and acrylic. Fiber markers, on the other hand, are designed for metal materials and hard plastics. Fiber markers are more powerful and engrave quicker than desktop and cabinet lasers by concentrating the laser beam into a thinner point.

The average wavelength of our CO2 laser engravers is around 10,000 nm.

Applications

Our desktop and cabinet lasers can engrave materials such as wood, glass, leather, acrylic, paper, and cardboard. Our fiber lasers are designed to engrave metal and non-metal materials like hard plastics.

Materials that should not be laser engraved with our machines are leather containing chromium, polyvinyl chloride, polyvinyl butyral. Polytetrafluoroethylene, beryllium oxide, and any materials containing halogens, epoxy, or phenolic resins.

Yes, you can! With the help of one of our CO2 Cabinet Laser Engravers of 55W+ and a rotary attachment, you can engrave tumblers and other mugs.

Software and Training

The 2019 and above CorelDraw versions are compatible with our courses.

Once you purchase a class, you'll receive the files and videos for the class which you can watch unlimited times. In terms of mastering the software, we recommend watching the training at least 3 times.